FAQs

A: No, a GP referral is not required to book an appointment. You can book directly with us as a private patient. However, if you have a GP Chronic Disease Management Plan (formerly EPC), a DVA referral, or a WorkCover/TAC claim, a GP referral is required to access rebates or direct coverage.

A: Yes. Feet Option Podiatry has multiple clinic locations across Brisbane (including Holland Park, Wishart, Underwood, Springfield ) and Toowoomba. You can book online directly through our website or call our reception team.

A: Our appointment fees vary depending on the service provided:

Initial Consultation & Assessment (30–40 mins): $95 - $120

Standard / Follow-up Consultation (20–30 mins): $75 - $90

Specialised Procedures (e.g., Nail Surgery, 3D Custom Orthotics, Gait Analysis): Pricing discussed during your initial consultation based on your customized care plan.

Note: Payment is required on the day of your consultation.

A: Medicare covers podiatry care for patients who have an eligible GP Chronic Disease Management Plan (EPC / CDM ).

• Standard Appointments: We are a mixed-billing private practice and charge a modest gap fee. We process your Medicare rebate on-site immediately after your consultation via Medicare Easyclaim, so your rebate is deposited straight back into your bank account.
• Bulk-Billing / Financial Hardship: We believe essential foot care should be accessible. Bulk-billing is available at our podiatrists' discretion for eligible patients experiencing genuine financial hardship, health care card holders, or long-standing clients in need. Please discuss your circumstances with our reception team or your treating podiatrist prior to your appointment.

A: Yes! If your health insurance policy covers Podiatry (Extras), you can claim an instant rebate on-site using our HICAPS terminal. You only pay the remaining gap fee.

A: Yes. We accept DVA Gold Card holders (with a valid D904 referral), Self-Managed and Plan-Managed NDIS participants, and WorkCover claims.

We welcome DVA Gold Card holders with a valid referral. We also accept DVA White Card holders when treating specific accepted conditions covered under your card with a doctor's referral

A: To ensure zero out-of-pocket costs at the time of your appointment, Feet Option Podiatry establishes a Service Agreement with your NDIS Plan Manager or Home Care Package Provider prior to starting treatment.

Once this agreement is approved, we bill your package or plan manager directly after each visit—meaning you don't have to pay anything out of pocket at the clinic.

A: Before your first visit, please contact our reception team with:

1. Your NDIS participant number or Home Care Package details.
2. Your Case Manager or Plan Manager’s contact information and billing email.

Our team will coordinate the Service Agreement directly with your provider so your care is pre-approved before your appointment begins.

A: Your initial consultation will take approximately 30–40 minutes. Your podiatrist will:

Review your full medical history and current foot, lower limb, or joint symptoms.

Conduct a physical examination, which may include a movement assessment or gait analysis.

Provide immediate treatment (where applicable) and outline a clear, personalized management plan.

A: To help us perform a thorough evaluation, please bring:

Any GP referrals (EPC / CDM plan, DVA paperwork).

Your Private Health Insurance card.

Previous medical imaging (X-rays, ultrasounds, MRIs) or reports related to your feet or ankles.

2–3 pairs of your regular shoes (e.g., work shoes, daily walking shoes, running shoes).

Any existing orthotics or shoe inserts you currently use.

Comfortable clothing (pants or leggings that can easily roll up past the knee).

A: Yes! Footwear plays a massive role in foot health, joint alignment, and pain management. During your visit, your podiatrist will evaluate your current shoes (work boots, running shoes, daily wear) and provide personalized recommendations tailored to your specific foot shape, gait, activity level, and medical needs.

Children’s Podiatry (Pediatric Care)

A: Yes, we provide gentle, specialized children’s podiatry services for toddlers, school-aged kids, and teenagers. Common childhood conditions we treat include:

• Growing pains, heel pain (Sever's disease), and knee pain
• In-toeing ("pigeon-toed"), out-toeing, and unusual gait or walking patterns
• Flat feet, frequent tripping, or coordination concerns
• Ingrown toenails, plantar warts (verrucae), and skin infections
• Custom or prefabricated kids' orthotics and footwear advice

A: Children can be assessed at any age. If you notice your child limping, complaining of foot or leg pain, unevenly wearing down their shoes, or avoiding sports, we recommend an early biomechanical assessment.

A: Our primary clinical practices operate within established medical centers across Brisbane (including Holland Park, Wishart, Underwood, Springfield,) and Toowoomba (including St Andrew's Toowoomba Medical Centre of Platinum Health Group).

A: Yes! For patients who have mobility challenges, are recovering from surgery, or cannot attend a clinic in person, Feet Option provides dedicated mobile podiatry and home visit services.

A: Yes, we provide comprehensive podiatry care and foot health management to aged care homes and residential facilities across Queensland (including Brisbane and Toowoomba regions) as well as regional Victoria, including Shepparton Retirement Villages.

A: You can reach our central booking lines depending on your region:

• Toowoomba & Regional Clinics: Call (07) 4690 7000 (or St Andrew's Medical Centre reception)
• Brisbane Clinics & General Enquiries: Call (07) 3088 7638
• Online Bookings: You can also book directly through the booking portal on our website.